We pride ourselves on offering our regular patients the highest standard of care. Naturally, this involves a large educational component. Patients want and expect to know their options when offered care.

To our participants:
The highest standards of customer service. We believe that:
  - Attitude is everything
  - Every contact counts
  - Subjects need to know and understand research in a way that is simple and sensible
Extended hours to suite everyone´s needs
Easy access through our convenient location and easy city access on a central subway line
Appointment reminder calls, mail or e-mail
After-hours investigator access
Referrals to advocacy groups